Successful Human Resource Management Principles
“Improving Employee Effectiveness”
24-28 May, 2010
COURSE SUMMARY & Syllabus:
Although they do not appear on the financial balance sheet, the people who work for a company can be the most important asset. How does one identify the best candidates to hire? How do you get them to perform in accordance with company methods and in pursuit of company objectives? How do you encourage them? Train or discipline them? And how do you fairly compensate them? This Seminar answers these questions and participants receive helpful tools they can use in their businesses. This Seminar serves as a bridge to the Strategy Seminar by introducing the concepts of how a company's culture and organization must align with its overall goals.
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Module 1: Staffing the Organization
Job Descriptions Finding Good Job Candidates Screening Methods Selecting Employees Job Description Application for Employment Candidate Interview Questions
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Module 2: Essential People Management Skills
Coaching Listening Creating an Attitude of Customer Service Team Building Evaluating Your Listening Skills Team Support Evaluation
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Module 3: Managing Employee Performance
Introduction to the Process Performance Planning Supporting Motivation and Giving Feedback Conducting Performance Reviews Addressing Performance Problems Performance Planning Performance Review Discussion Guide Performance Review Summary Pre-disciplinary Counseling Documentation Sample Written Warning
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Module 4: Rewarding Employees
Developing a Total Compensation System Keys to an Effective Base Pay Program Performance Based Variable Pay Non-Financial Rewards Sample Compensation Philosophy Statements Sample Performance-Based Variable Pay Plans |
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Module 5: Developing the Organization
Organizational Structure Selecting a Structure Organizational Culture Managing Change Organization Forms Employee Opinion Survey
Sample Resume Listening Role Play Customer Service Quiz Overcoming Resistance to Teams Team Building Role Play Expected Results/Anticipated Tasks Financial and Non-Financial Rewards
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